TERMS & CONDITIONS

 

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Arkaba Station Terms & Conditions

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Rates

All rates are in Australian dollars and inclusive of GST (Goods and Services Tax)

Minimum Stay

Two nights

Family Policy

Please note that the Homestead is not suitable for children under the age of 8 years.
Maximum capacity per Homestead guest room is 2 adults & 1 child.   Children will be accommodated in a comfortable swag.

Inclusions

The rate includes meals, beverages (based on a select open bar), National Park entry fees and scheduled activities.

Exclusions

Telephone calls, transfers and excursions hosted by outside specialist guides.

Check-in and Check-out

Check-in is from 2.00pm and check-out is 11.00am.  Guest rooms  required for check-in prior to 2.00pm must be pre-booked fron the day earlier to guarantee availability. If you are are arriving earlier, you are welcome to make use of the facilities and your  luggage will be stored until your room  becomes available.

Deposits and Payments

A deposit of 20% is required within 7 days of making a reservation.  Full payment must be made 30 days prior to arrival. For bookings made within 30 days, payment must be made within 48 hours of booking.

Cancellation Policy

As a small property, our business depends on maximising occupancy and cancellations often result in empty rooms. Cancellation of your reservation must be notified to us in writing, and will take effect on the day we receive it.

• For cancellations outside of 45 days the deposit will be refunded in full less the cost of any credit card commissions and a $50 per booking administration fee
• For cancellations within 45 days of arrival the deposit will be forfeited.
• For cancellations within 30 days of arrival all monies will be forfeited.

In case of unscheduled camp closure (such as, but not limited to, the case of cyclone, fire or flood) full monies will be refunded.

Payment details

Please make payments to Arkaba Station Trust

Account Name: Arkaba Trust
BSB: 032 002
Account: 688722

MasterCard, Visa and American Express card are accepted. An administration fee of 2.3% will be levied on MasterCard & Visa.  We also accept American Express payments.

Travel Insurance

We STRONGLY recommend that all guests obtain travel insurance including a cancellation policy and emergency medical care.   Travel insurance is available from travel agents, general insurance companies, some medical funds.  You can purchase online with QBE insurance here.

Flights and weight restrictions

Skywest has a free baggage allowance of 20kgs

Reservations

Toll free: 1800 999 941
Tel: +61 2 9571 6399
Fax: +61 2 9571 6655
Email: info@wildbushluxury.com

Booking Procedures

Please advise the following when making a booking request

• Full names and ages of passengers
• Rooming arrangements
• Arrival & departure dates
• Method of arrival & departure
• Any special dietary requirements or medical conditions

 

The Arkaba Walk Terms & Conditions

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Walk Grading

A walking holiday can be a very personal experience - one man's stroll can be another's expedition.  It is important that you choose the right holiday for your capabilities.

The Arkaba Walking Safari is a 'moderate' walk.  You will cover between 6 to 15km per day over various terrain; along creeks beds, flat plains and some steep, hilly ground with mountain scrambling over rocky surfaces.  You can be walking for up to 7 hours per day with plenty of ascents and descents.  Whilst you do not need previous trekking experience a good level of fitness is required.

To Make a Booking

Please advise the following when making a booking request;

• Full names and ages of passengers
• Method of arrival and departure to Arkaba Station
• Arrival and departure dates
• If any pre/post tour accommodation is required at Arkaba Station (AU$1,580 per double; AU$1,185 per single; per night inclusive of all meals and beverages)
• Any special dietary requirements or food allergies
• Any medical conditions

To confirm a reservation a 20% deposit (AU$400) per person is required within 7 days of making the booking.  The deposit is payable to Arkaba Trust Pty Ltd.

Payment of your deposit will constitute acceptance by you of these terms and conditions.  We will invoice you for the remainder of the cost, which must be paid, along with any other surcharges, no later than 30 days prior to arrival.  If you do not pay the balance by the due date your booking is subject to cancellation and the deposit is forfeited. If you book less than 30 days before arrival, full payment must be made on the booking within 48 hours. 

Acceptance of your booking will be confirmed in writing to you and a contract comes into existence on the date shown on that letter or email.  The booking conditions are binding when your reservation is confirmed in writing to you. 

Payment Details

Please make your payments to Arkaba Station Trust, referencing your booking number.

Account Name:	Arkaba Trust Pty Ltd
BSB:	032 002
Account:	688722

MasterCard, Visa and American Express cards are accepted.  An administration fee of 2.3% will be levied on MasterCard and Visa, and NIL on American Express payments.

Cancellation Policy

If you cancel your booking, cancellation fees apply.  Notification of cancellation must be made to Arkaba Walking Safaris by letter or email.  The date when written confirmation of cancellation is received by Arkaba Walking Safaris will determine the charges applicable.

Days before departure	Charge applicable
More than 45 days	$50 handling fee + any charges incurred by us from credit card fees
Within 45 days	Loss of deposit
Within 30 days	All monies will be forfeited

Depending on your reason for cancellation, these charges may be recovered under your travel insurance policy.

No refunds will be made if you leave a trip for any reason after the trip has begun.

Inclusions

The rate includes three nights deluxe swag accommodation, under the stars with eco-friendly, communal shower and toilet facilities at each swag camp, all meals, beverages (beer, wine, soft drinks, tea, coffee & water) National Park entry fees, services of walking guide and assistant.  A support vehicle to transfer camp items, swags, food, bedding, luggage etc.  Complimentary road transfers between Hawker airstrip and Arkaba Station.

Exclusions

Scheduled domestic and international flights, comprehensive travel insurance, items of a personal nature, pre/post tour accommodation.

Pre-existing Medical Conditions and Age Limits

Before making a booking you must advise Arkaba Walking Safaris of any pre-existing medical condition, mobility impairment and/or disability that might reasonably be expected to increase the risk of you requiring medical attention, or that might affect the normal conduct of a trip and the enjoyment of other trip members.  Arkaba Walking Safaris may require an assessment of your medical condition from a qualified medical practitioner.  If you fail to adequately notify Arkaba Walking Safaris of any pre-existing medical conditions and/or disability, Arkaba Walking Safaris reserves the right, at its reasonable discretion, to cancel your particpation in a trip at any time, including after the commencement of your trip, with no right of refund if your medical condition, mobility impairment and/or disability could be reasonably expected to affect the normal conduct of the trip and the enjoyment of other trip members.

The Arkaba Walking Safaris are not suitable for children under 12 years of age.

Force Majeure

'Force Majeure' means (without restriction) any event which Arkaba Walking Safaris could not, even with due care, foresee or avoid.  Force Majeure covers events such as, but not limited to, adverse weather conditions, fire and all similar events beyond our control.  In the case of Force Majuere Arkaba Walking Safaris will not accept liability, and reserves the right to change and cancel trips.

Safety

Our guides are all trained in First Aid and will be equipped with the following:

• Satellite Phone for emergency use
• Hand held UHF radio for communication with camp
• First Aid Kit
• Extra water
• Selected flora and fauna identification guides
• Navigation aid - GPS for emergency or locating points of interest

Walk Timings

We ask that all guests arrive at Arkaba Woolshed for 11:00am on day 1.  Our guide/s will be there to meet you for a cup of tea, overview and briefing.  After the briefing on day 1, you will be transferred by road to Wilpena Pound where we aim to set off on foot at 12:00pm.

On day 4, we estimate an arrival to Arkaba Station for 12:00pm.  Walkers departing straight after the walk are welcome to use the Homestead facilities to freshen up before departing.

Travel Insurance

We STRONGLY recommend that all guests obtain travel insurance including a cancellation policy and emergency medical care.  Travel insurance is available from travel agents, general insurance companies and some medical funds.

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